Support

A tournament I paid for got cancelled — where’s my refund?

Cancelling a tournament automatically refunds every paid entry through Stripe. If it’s been more than a few business days and you don’t see it, email us with the tournament name and we’ll look into it.

I need to change or remove my registration.

You can cancel your own registration from the tournament’s page. For anything else — a name or rating correction, a dispute with a hall — email us and we’ll help directly.

I want my account and data deleted.

Delete your account any time from Account → Settings in the app — it’s immediate and permanent. If you’d rather we handle it, email us and we’ll do it for you.

I run a hall and have a question about payouts.

Payouts route through your own connected Stripe account. For a specific payout or onboarding issue, email us with your hall’s name and we’ll dig in.